Refund & Returns Policy

Refund & Return Policy

Last updated: 03 February 2026

1. Company Information

This Refund & Return Policy applies to purchases made on:

Company Name: RAXENO LTD
Company Number: 16777613

Registered Address:
C/O Greenwoods Legal Services Limited
Queens House, 55–56 Lincoln’s Inn Fields
London, United Kingdom, WC2A 3LJ

Website: https://getgame.fun/
Email: support@getgame.fun

2. Scope of This Policy

This policy applies to all digital products, including licensed digital game activation keys, sold on GetGame.fun.
No physical goods are sold or shipped.

3. Refund Eligibility & Conditions

Refunds may be granted only under the following conditions:

• The digital product was not delivered, or
• The digital key is proven to be invalid or non-functional, and
• The issue is verified by our support team

Refunds will not be granted in cases where:

• The digital key has been delivered and used
• The key has been revealed or redeemed
• The issue is caused by third-party platforms or user error

4. Timeframes for Requesting a Refund

Refund requests must be submitted within 14 days from the date of purchase.

Requests submitted after this period may not be eligible for review, unless required by applicable consumer protection laws.

5. Refund Request Process

To request a refund, customers must:

1. Contact our support team at support@getgame.fun
2. Provide the order number and purchase details
3. Describe the issue clearly and accurately

All refund requests are reviewed on a case-by-case basis.

6. Refund Method

Approved refunds will be issued only to the original payment method used for the purchase.

Refunds cannot be issued via alternative payment methods, cash, or store credit.

Processing times may vary depending on the payment provider.

7. Non-Refundable Items

Unless otherwise required by law, the following are non-refundable:

• Digital products that have been successfully delivered
• Digital keys that have been revealed, redeemed, or used
• Products affected by third-party platform restrictions or changes

8. Digital Goods Refund Rules

Due to the nature of digital content:

• Once a digital product has been delivered, the right of withdrawal is waived
• Refunds are not available for used or activated digital keys
• Unused keys may be reviewed for refund eligibility if delivery issues or defects are confirmed

9. Failed, Duplicate & Disputed Transactions

• Failed transactions that do not result in successful payment will not be charged
• Duplicate charges should be reported to support@getgame.fun for review
• Customers are encouraged to contact support before initiating disputes or chargebacks

Verified duplicate or erroneous charges will be handled in accordance with this policy and applicable laws.

10. Refund Support Contact

For all refund-related questions or requests, please contact:

 support@getgame.fun
RAXENO LTD
C/O Greenwoods Legal Services Limited
Queens House, 55–56 Lincoln’s Inn Fields
London, United Kingdom, WC2A 3LJ

11. Policy Updates

RAXENO LTD reserves the right to update or modify this Refund & Return Policy at any time.
Changes take effect upon publication on the website.